By Cherrine Banks, eHow Contributor
Article from eHow Money
Secret shopping offers objective, third-party methods of gathering information about a business without the employees' knowledge. One of these methods include in-person visits. A good secret shopper should have communication, interpersonal and professional skills.
Benefits of Using Secret Shoppers
Secret shoppers can help companies evaluate business practices and improve sales abilities or operations. Practices measured may include testing employee knowledge and observing employee interaction.
Types of Businesses
Secret shoppers may be hired for small and large organizations. Common businesses that may use secret shoppers include storage facilities, retail shops, pizzerias, museums, movie theaters and auto dealers.
Communication Skills for a Secret Shopper
A good secret shopper needs good listening and writing skills. It's important to hear and understand employee responses to business-related questions. Writing skills include preparing secret shopping reports.
Interpersonal Skills of a Secret Shopper
Secret shoppers will interact with business owners, employees and customers. Organizations want shoppers who can respond quickly to their needs and feel comfortable obtaining business information.
Professional Skills
Professional skills allow shoppers to fulfill their job responsibilities. Organizations expect shoppers to be honest, flexible and attentive to each assignment. Good secret shoppers are retained for their professionalism.
Article from eHow Money
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